The Essential Obstacle: Handling Difficult Conversations

The ability to step into and effectively navigate difficult conversation can become a career-shaping threshold for many first-time managers.

With hybrid workplaces, increasing complexity and diverse employees, managers can find themselves in difficult conversations at any time, many of which are unplanned.

By learning to recognise the limitations of their current approach and practising the skills for navigating difficult conversations, first time managers learn to develop this crucial competency.